Has my order shipped?

Most small packages and items are shipped via USPS. Tracking information is sent using the email address provided during order placement and will be sent from STAMPS.COM with the tracking information provided. NOTE: The Order Status will not show the tracking information generated by STAMPS.COM. Orders shipped by FedEx will have a tracking number located on your Order Status. Click the “My Account” link at the top right hand side of our site to check your Order Status. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. In Stock products as noted on the website are shipped within 24 hours of the next business day. Out of stock products as noted on our website are normally shipped within 1-3 weeks, depending on manufacturer lead time and placement of the order with the manufacturer. The Mount Depot will notify you if products become out of stock and will only process credit card payment upon order shipment. Please see each individual product page for more information on product availability.

How do I change quantities or cancel an item in my order?

Click the “My Account” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account” link at the top right hand side of our site to track your order.

My order never arrived by the shipping carrier.

Orders are generally shipped by USPS or FedEx depending on size, weight, delivery method, etc. Most small packages and items are shipped via USPS. Tracking information is sent using the email address provided during order placement and will be sent from STAMPS.COM with the tracking information provided. NOTE: The Order Status will not show the tracking information generated by STAMPS.COM. FedEx shipped packages can be tracked by clicking the “My Account” link at the top right hand side of our site to track your Order Status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your order shows a status of “delivered,” please contact customer service by emailing support@themountdepot.com or calling (224)578-9162 for assistance. If your item appears to be lost (delivery was never made by the carrier) shipping carriers may require up to 30 days to elapse from the time the shipment was sent before filing a claim or deeming the package lost. However, The Mount Depot will provide an advance replacement using ground delivery or the original delivery method selected if the package appears to be lost to minimize the inconvenience. In the event an advance replacement needs to be sent The Mount Depot will need to authorize charges for the replacement items until the items are deemed unrecoverable by the shipping carrier. If the shipping carrier eventually delivers the lost shipment and The Mount Depot sends out a replacement, the customer will be required to send back the found shipment. The Mount Depot will pay for the return shipment.

My shipment is missing parts or items.

Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped. If a factory sealed bag is missing parts contact RAM Mounts at (206) 763-8361 or email sales@ram-mount.com. RAM Mounts will directly ship missing parts to the customer. If an item is missing from the order please contact customer service by emailing support@themountdepot.com or calling (224) 578-9162 for assistance.

When will Out of Stock and Pre-Order items arrive?

Out of Stock items normally ship within 1-3 weeks depending on when the replacement order was placed and manufacturer availability. In the rare event that an item is displayed on the website as “In Stock” and is actually “Out of Stock”, The Mount Depot will notify you of the error by email using the email address used to place the order. All In Stock items will be shipped and the remaining item(s) shipped ground/parcel post by The Mount Depot at no additional charge. The order may also be modified if desired. Pre-Order items are new items, not currently available by the manufacturer, that The Mount Depot has on order. Shipping dates, if supplied by the manufacturer, will be provided on the products page and are ONLY AN ESTIMATE and are subject to change. The Mount Depot will charge a small fee to handle any split shipments if desired by the customer (i.e. ship In Stock parts now and Pre-Order parts later). Payment will be processed for Pre-Order items once the order is placed as the expected delivery date of some Pre-Order items can exceed the date we are allowed to capture funds on credit cards.

How do I create an account?

1) Click the “Sign in” link at the top right side of our site.2) Enter your email address.3) Click the Register button. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to another company and is kept completely private. Please review our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account” link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the “Sign In” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here.” That link will send an email with a link to reset your password.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service by emailing support@themountdepot.com or calling (224)578-9162 within 72 hours of receiving the product.

When will my order ship?

In-stock products as noted on our website are shipped the next business day (Monday – Friday, excluding holidays) when order placement is before 3:00 p.m CST. Out of stock products as noted on our website are normally shipped within 2-3 weeks of order placement. The Mount Depot will notify you if items become out of stock and will only process credit card payment upon order shipment.Please see each individual product page for more information on the availability of each item(s). Also, after placing your order, you may click the “My Account ” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped.

RAM Mounts will replace defective products that are defective upon shipment, per their policy with authorized dealer to ensure the customer is directly receiving the replacement part in an expedited manner.To replace a defective part visit http://www.rammount.com/warranty#warranty Complete the form on the website and contact us if you have any questions. As of December 10, 2008, RAM Mounts (National Products Inc.), products offer a limited lifetime warranty. Please contact the manufacturer RAM Mount (National Products Inc.) for defective products or warranty information at (206)763-8361.

How do I return an item?

Return and Canceled Order Policy Please read “What is the return and canceled order policy?” in the Return and Canceled Order Policy section for details regarding eligibility for product returns, restocking fee and associated costs. Must I request a RMA number and complete the RMA for a return? Yes. The Mount Depot.com will not accept returns without a RMA number and completed form under any circumstance. How do I obtain a Return Material Authorization (RMA) number? E-mail support@themountdepot.com to obtain a RMA number. The Mount Depot.com will e-mail the customer a RMA number within 1-2 business days. When must I return a product once I have the RMA number? Once the RMA number is issued all product returns must be received by The Mount Depot.com within 7 days after the 14 day return policy expires. The Mount Depot will not accept product returns after this time period under any circumstances. How must the returns be shipped back? Products must be shipped back using a tracking number and it’s recommended that they be insured for the purchase price of the product. The Mount Depot.com will not refund accounts for returned orders that are lost or damaged by the shipping carrier under any circumstance. Returned products must be new, unused, unopened, include all hardware, material, and packaging contents that were shipped with the original order shipment. If possible, package the returned products using the box and packing material that came with your original order. Where do I ship returns back to? The RMA number will contain the return shipping address. How long will it take for my account to be credited? The customer account will be refunded approximately within 3-5 business days. Once the return is processed The Mount Depot.com will send an e-mail confirming the refund transaction. Customers will be credited in the same form of the original payment minus shipping charges (if applicable) and restocking fee. Please read “What is the return and canceled order policy?”

RAM Mounts will replace missing parts and generally ship out missing parts the same day. Please contact The Mount Depot and we will have RAM ship out the missing parts. In the event a part was not packaged with your order The Mount Depot will ship out the missing part. The Mount Depot must be notified about missing parts within 7 days from the receipt of your shipment.

What is the return and canceled order policy?

Return and Canceled Order Policy Can I return a product for refund or exchange purchased at The Mount Depot? Yes. Products may be returned or exchanged within 14 days from receipt of your shipment. Products must be returned in new unused condition and include the original packaging contents. All product returns and exchanges must follow the guidelines in the “How do I return an item?” Return and Canceled Order Policy section. What is the restocking fee for normally stocked items?Products may be returned or exchanged for items equal to or greater in value are not subject to a restocking fee within 14 days from delivery of your shipment. Products must be returned in new, unused condition and include the original packaging contents including hardware and instructions (if applicable). Product returns without exchange are subject to a 10% restocking fee. Products that were altered or modified in anyway, including cosmetic blemishes from the original received state can not be returned, no exceptions. If a product is returned opened from the original factory sealed bag or without the packaging contents a restocking fee up to 15% may apply. Products returned in opened bags or boxes may, but need not be, determined to be used. Products that have been determined to be used or altered will be shipped back to the customer at their expense. If the items qualified for free shipping, shipping costs will be deducted from the returned amount. What is the restocking fee for bulk quantity, special order or items that ship directly from the manufacturer? A 25% restocking fee will apply to all items where a bulk quantity discount was provided (a price lower than listed on The Mount Depot.com), special ordered items (items not listed on The Mount Depot.com prior to ordering) and items listed as “Ships directly from the manufacturer”. This is due to the restocking fee charged by the manufacturer to return items. A minimum payment of 50%, unless other arrangements are required, is due for all bulk quantity orders, special order items or items shipped directly from the manufacturer. In addition the customer will pay all incurred shipping costs, both ways, for returned items plus the restocking fee. Why is there a restocking fee?The restocking fee is charged due to the merchant fees (Visa, Mastecard, etc.) charged to The Mount Depot for transactions. Merchant fees apply for initial transaction to receive money for the purchased goods by the merchant (Visa, Mastercard, etc) and then a fee to credit the amount to the credit card for the returned goods. The merchant fees charged to The Mount Depot applies to both the transaction fee for the initial purchase and the transaction fee for the return. These merchant fees charged to The Mount Depot are approximately 7% and the remaining 3% minimal fee is charged for administrative fees. Restocking fees for special ordered items not carried by The Mount Depot.com and bulk quantity orders are charged 20% due to the restocking fees charged to The Mount Depot by the manufacturer for returned items. What products are non-returnable? Products that are non-returnable include items that have been altered and can not be resold or returned to the manufacturer. Items listed as closeout on The Mount Depot.com are non-returnable. Products found to be defective will be replaced by RAM Mounts (NATIONAL PRODUCTS, INC). Please read “I received my item and it’s defective. How do I get a replacement?” below. Canceled in-stock products orders The Mount Depot.com will attempt to process canceled orders prior to the order being shipped. In the event the item is shipped, the customer will be responsible for all incurred shipping costs and a 10% restocking fee may apply. What should I do if my product was damaged in shipping? The Mount Depot.com inspects all items prior to shipment. In the event the product is damaged in shipping please contact support@themountdepot.com for customer service. The Mount Depot will determine the fastest way to remedy the situation. Who pays shipping charges for returns or exchanges to The Mount Depot.com? Shipping charges for products returned to The Mount Depot.com for either exchange or refund will be paid by the customer. Will I be charged for shipping costs if I return an order that qualified for free shipping? Yes. If the product is returned and the order qualified for free shipping, the customer will be charged for the shipping costs incurred by The Mount Depot.com to ship the item. The shipping rate costs will be deducted from the customers refund. If I exchange a product do I qualify for free shipping again if my original order qualified for free shipping? No. If an original order qualified for free shipping, and a product exchange for equal or greater value is made, the customer will pay for all shipping charges incurred for the shipment to the customer and return to The Mount Depot. How do I return or exchange a product? Please contact The Mount Depot for an RMA number. Return Merchandize Authorization (RMA) form is required for all returns and exchanges. Please read “How do I return an item?” in the Return and Canceled Order Policy section for guidelines on returning a product and information on how to receive a RMA number.

Do I qualify for free ground shipping?

The free ground shipping offer applies to shipping within the domestic United States on a single order containing item(s) totaling $75.00 or more before sales tax (Illinois and Texas residents only pay sales tax). Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their respective prices.

Do you ship to my country?

The Mount Depot only ships within the United States.

What are my shipping charges?

The free ground shipping offer applies to shipping within the domestic United States on a single order containing item(s) totaling $75 or more before sales tax (Illinois and TX residents only pay sales tax). Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their respective prices.

Price Protection Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please review our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Do I have to pay sales tax?

You only have to pay sales tax if the ship to address is located in Illinois and Texas.

I have a question on my charges.

Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service by emailing support@themountdepot.com for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account” link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Approved credits usually appear approximately within 3-5 business days.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s). Special Order items (either noted on the website as a Special Order or via email by The Mount Depot) and bulk discounted purchases where special discounts are given will be charged in full once placing the order. Items noted as Pre-Order will be charged in full once the order is placed. The expected delivery date of some Pre-Order items can exceed the amount of time that The Mount Depot is allowed to capture funds for an authorized charge. Therefore, Pre-Order items are charged at the time of purchase. Please read the Return and Canceled Order Policy for information regarding restocking fees.

Ball size reference, letter preceding number: RAM mount or base of aluminum construction RAP mount or base of composite construction SB when included in RAP part numbers, this stands for a snap link RAP-SB-XXX snap link base or system, hard composite ball and socket, not rubber RAP-B-XXX accommodates or has B size ball RAM-A-XXX 9/16″ diameter rubber ball. NOT commonly used. RAM-B-XXX 1″ diameter rubber ball. Most common sized used for light devices. RAM-XXX 1 1/2″ diameter rubber ball. Most common for marine applications. RAM-D-XXX 2 1/4″ diameter rubber ball mount kit or component Arm length reference, letter after number: RAM-A-XXX-B accommodates A size ball, B length arm or system RAM-B-XXX-A accommodates B size ball, A length arm or system RAM-B-XXX accommodates B size ball, standard length arm or system RAM-B-XXX-C accommodates B size ball, C length arm or system RAM-XXX-B accommodates C size ball, B length arm or system RAM-XXX-D accommodates C size ball, D length arm or system RAM-D-XXX accommodates D size ball, D length arm or system RAM-D-XXX-C accommodates D size ball, C length arm or system RAM-D-XXX-E accommodates D size ball, E length arm or system RAM Balls are injection molded onto a marine grade aluminum post. The materials used to make the balls and/or posts may be varied to provide characteristics required for most applications. WEIGHTS ARE FOR GUIDANCE ONLY: A-Sized Ball Mounts 9/16″ Diameter Ball Size MAX. WEIGHT 1 LB B-Sized Ball Mounts 1.0″ Diameter Ball Size MAX. WEIGHT 5 LBS. (Most Popular for GPS & Small Electronic Device.) C-Sized Ball Mounts 1.5″ Diameter Ball Size MAX. WEIGHT 10 LBS. (Most Popular for Marine Devices) D-Sized Ball Mounts 2.25″ Diameter Ball Size MAX. WEIGHT 15 LBS. E-Sized Ball Mounts 3.38″ Diameter Ball Size MAX. WEIGHT 20 LBS. Ball size image options NOTE: The C size 1 .5″ ball does not have a letter C following the RAM- prefix code, while all other sizes do require a letter. RAM DOUBLE SOCKET ARM LENGTHS (OVERALL and SOCKET CENTER to SOCKET CENTER) Product Number Overall Length Socket-To-Socket Length RAM-B-201-A 2.38″ 2″ RAM-B-201 3.6875″ 3″ RAM-B-201-C 6.0″ 5.1875″ RAM-201-B 3.5″ 2.25″ RAM-201 5.625″ 4.5″ RAM-201-D 9.125″ 8.75″ RAM-D-201-C 5.0625″ 3.1875″ RAM-D-201 8.375″ 6.5625″ RAM-D-201-E 12.875″ 11.1875″ RAM-E-201-D 7.25″ 4.375″ RAM-E-201 12.625 9.875″ Getting It Right When ordering a RAM mount system or additional components, it’s important that you understand the part number system. To help you understand the part number format used, we are providing the following example. It is four different sizes of a basic RAM mounting system including the corresponding arm, round base with ball. RAM-D-101 & RAM-D-202 have 2.25″ balls (D size)RAM-101 & RAM-202 have 1.5″ balls (C size)RAM-B-101 & RAM-B-202 have 1″ balls (B size)RAM-A-102 & RAM-A-238 have 9/16″ balls (A size) Image not to scale NOTE: The C size 1 .5″ ball does not have a letter C following the RAM- prefix code, while all other sizes do require a letter. Important: Be careful to make sure you have the letter in the proper location of the part number so you order the correct size system or component.

How do I find my product?

To find the product(s) you’re looking for, you may use the navigation menus on the left side of our website or type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service by e-mailing support@themountdepot.com or calling (224)578-9162 for assistance.

How do I navigate the website?

To navigate the website, simply click on a category you are interested in. Categories are located on the left side of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand.” You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service by e-mailing support@themountdepot.com or calling (224)578-9162 for assistance.

How do I contact you?

Please contact customer service by e-mailing support@themountdepot.com or calling (224)578-9162. The Mount Depot is open Monday-Friday (7:30 a.m to 4:00 p.m.) CST.Please click here for more company information.

Help / FAQ

Order Status

Has my order shipped?
Most small packages and items are shipped via USPS. Tracking information is sent using the email address provided during order placement and will be sent from STAMPS.COM with the tracking information provided. NOTE: The Order Status will not show the tracking information generated by STAMPS.COM.

Orders shipped by FedEx will have a tracking number located on your Order Status. Click the “My Account” link at the top right hand side of our site to check your Order Status. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

In Stock products as noted on the website are shipped within 24 hours of the next business day. Out of stock products as noted on our website are normally shipped within 1-3 weeks, depending on manufacturer lead time and placement of the order with the manufacturer. The Mount Depot will notify you if products become out of stock and will only process credit card payment upon order shipment. Please see each individual product page for more information on product availability.
How do I change quantities or cancel an item in my order?
Click the “My Account” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the “My Account” link at the top right hand side of our site to track your order.
My order never arrived by the shipping carrier.
Orders are generally shipped by USPS or FedEx depending on size, weight, delivery method, etc.

Most small packages and items are shipped via USPS. Tracking information is sent using the email address provided during order placement and will be sent from STAMPS.COM with the tracking information provided. NOTE: The Order Status will not show the tracking information generated by STAMPS.COM.

FedEx shipped packages can be tracked by clicking the “My Account” link at the top right hand side of our site to track your Order Status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your order shows a status of “delivered,” please contact customer service by emailing support@themountdepot.com or calling (224)578-9162 for assistance.

If your item appears to be lost (delivery was never made by the carrier) shipping carriers may require up to 30 days to elapse from the time the shipment was sent before filing a claim or deeming the package lost. However, The Mount Depot will provide an advance replacement using ground delivery or the original delivery method selected if the package appears to be lost to minimize the inconvenience.

In the event an advance replacement needs to be sent The Mount Depot will need to authorize charges for the replacement items until the items are deemed unrecoverable by the shipping carrier. If the shipping carrier eventually delivers the lost shipment and The Mount Depot sends out a replacement, the customer will be required to send back the found shipment. The Mount Depot will pay for the return shipment.
My shipment is missing parts or items.
Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped. If a factory sealed bag is missing parts contact RAM Mounts at (206) 763-8361 or email sales@ram-mount.com. RAM Mounts will directly ship missing parts to the customer. If an item is missing from the order please contact customer service by emailing support@themountdepot.com or calling (224) 578-9162 for assistance.
When will Out of Stock and Pre-Order items arrive?
Out of Stock items normally ship within 1-3 weeks depending on when the replacement order was placed and manufacturer availability. In the rare event that an item is displayed on the website as “In Stock” and is actually “Out of Stock”, The Mount Depot will notify you of the error by email using the email address used to place the order. All In Stock items will be shipped and the remaining item(s) shipped ground/parcel post by The Mount Depot at no additional charge. The order may also be modified if desired.

Pre-Order items are new items, not currently available by the manufacturer, that The Mount Depot has on order. Shipping dates, if supplied by the manufacturer, will be provided on the products page and are ONLY AN ESTIMATE and are subject to change. The Mount Depot will charge a small fee to handle any split shipments if desired by the customer (i.e. ship In Stock parts now and Pre-Order parts later). Payment will be processed for Pre-Order items once the order is placed as the expected delivery date of some Pre-Order items can exceed the date we are allowed to capture funds on credit cards.

My Account

How do I create an account?
1) Click the “Sign in” link at the top right side of our site.
2) Enter your email address.
3) Click the Register button.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to another company and is kept completely private. Please review our Privacy Policy for more information.
How do I edit my account information?
Click the “My Account” link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the “Sign In” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here.” That link will send an email with a link to reset your password.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service by emailing support@themountdepot.com or calling (224)578-9162 within 72 hours of receiving the product.
When will my order ship?
In-stock products as noted on our website are shipped the next business day (Monday – Friday, excluding holidays) when order placement is before 3:00 p.m CST. Out of stock products as noted on our website are normally shipped within 2-3 weeks of order placement. The Mount Depot will notify you if items become out of stock and will only process credit card payment upon order shipment.
Please see each individual product page for more information on the availability of each item(s).
Also, after placing your order, you may click the “My Account ” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped.

Return, Defective/Missing Parts and Canceled Order Policy

Defective Parts
RAM Mounts will replace defective products that are defective upon shipment, per their policy with authorized dealer to ensure the customer is directly receiving the replacement part in an expedited manner.
To replace a defective part visit http://www.rammount.com/warranty#warranty
Complete the form on the website and contact us if you have any questions. As of December 10, 2008, RAM Mounts (National Products Inc.), products offer a limited lifetime warranty. Please contact the manufacturer RAM Mount (National Products Inc.) for defective products or warranty information at (206)763-8361.
How do I return an item?
Return and Canceled Order Policy

Please read “What is the return and canceled order policy?” in the Return and Canceled Order Policy section for details regarding eligibility for product returns, restocking fee and associated costs.

Must I request a RMA number and complete the RMA for a return?

Yes. The Mount Depot.com will not accept returns without a RMA number and completed form under any circumstance.

How do I obtain a Return Material Authorization (RMA) number?

E-mail support@themountdepot.com to obtain a RMA number. The Mount Depot.com will e-mail the customer a RMA number within 1-2 business days.

When must I return a product once I have the RMA number?

Once the RMA number is issued all product returns must be received by The Mount Depot.com within 7 days after the 14 day return policy expires. The Mount Depot will not accept product returns after this time period under any circumstances.

How must the returns be shipped back?

Products must be shipped back using a tracking number and it’s recommended that they be insured for the purchase price of the product. The Mount Depot.com will not refund accounts for returned orders that are lost or damaged by the shipping carrier under any circumstance. Returned products must be new, unused, unopened, include all hardware, material, and packaging contents that were shipped with the original order shipment. If possible, package the returned products using the box and packing material that came with your original order.

Where do I ship returns back to?

The RMA number will contain the return shipping address.

How long will it take for my account to be credited?

The customer account will be refunded approximately within 3-5 business days. Once the return is processed The Mount Depot.com will send an e-mail confirming the refund transaction. Customers will be credited in the same form of the original payment minus shipping charges (if applicable) and restocking fee. Please read “What is the return and canceled order policy?”
Missing Parts
RAM Mounts will replace missing parts and generally ship out missing parts the same day. Please contact The Mount Depot and we will have RAM ship out the missing parts. In the event a part was not packaged with your order The Mount Depot will ship out the missing part. The Mount Depot must be notified about missing parts within 7 days from the receipt of your shipment.
What is the return and canceled order policy?
Return and Canceled Order Policy

Can I return a product for refund or exchange purchased at The Mount Depot?

Yes. Products may be returned or exchanged within 14 days from receipt of your shipment. Products must be returned in new unused condition and include the original packaging contents. All product returns and exchanges must follow the guidelines in the “How do I return an item?” Return and Canceled Order Policy section.

What is the restocking fee for normally stocked items?
Products may be returned or exchanged for items equal to or greater in value are not subject to a restocking fee within 14 days from delivery of your shipment. Products must be returned in new, unused condition and include the original packaging contents including hardware and instructions (if applicable). Product returns without exchange are subject to a 10% restocking fee. Products that were altered or modified in anyway, including cosmetic blemishes from the original received state can not be returned, no exceptions. If a product is returned opened from the original factory sealed bag or without the packaging contents a restocking fee up to 15% may apply. Products returned in opened bags or boxes may, but need not be, determined to be used. Products that have been determined to be used or altered will be shipped back to the customer at their expense. If the items qualified for free shipping, shipping costs will be deducted from the returned amount.

What is the restocking fee for bulk quantity, special order or items that ship directly from the manufacturer? A 25% restocking fee will apply to all items where a bulk quantity discount was provided (a price lower than listed on The Mount Depot.com), special ordered items (items not listed on The Mount Depot.com prior to ordering) and items listed as “Ships directly from the manufacturer”. This is due to the restocking fee charged by the manufacturer to return items. A minimum payment of 50%, unless other arrangements are required, is due for all bulk quantity orders, special order items or items shipped directly from the manufacturer. In addition the customer will pay all incurred shipping costs, both ways, for returned items plus the restocking fee.

Why is there a restocking fee?
The restocking fee is charged due to the merchant fees (Visa, Mastecard, etc.) charged to The Mount Depot for transactions. Merchant fees apply for initial transaction to receive money for the purchased goods by the merchant (Visa, Mastercard, etc) and then a fee to credit the amount to the credit card for the returned goods. The merchant fees charged to The Mount Depot applies to both the transaction fee for the initial purchase and the transaction fee for the return. These merchant fees charged to The Mount Depot are approximately 7% and the remaining 3% minimal fee is charged for administrative fees. Restocking fees for special ordered items not carried by The Mount Depot.com and bulk quantity orders are charged 20% due to the restocking fees charged to The Mount Depot by the manufacturer for returned items.

What products are non-returnable?

Products that are non-returnable include items that have been altered and can not be resold or returned to the manufacturer. Items listed as closeout on The Mount Depot.com are non-returnable. Products found to be defective will be replaced by RAM Mounts (NATIONAL PRODUCTS, INC). Please read “I received my item and it’s defective. How do I get a replacement?” below.

Canceled in-stock products orders

The Mount Depot.com will attempt to process canceled orders prior to the order being shipped. In the event the item is shipped, the customer will be responsible for all incurred shipping costs and a 10% restocking fee may apply.

What should I do if my product was damaged in shipping?

The Mount Depot.com inspects all items prior to shipment. In the event the product is damaged in shipping please contact support@themountdepot.com for customer service. The Mount Depot will determine the fastest way to remedy the situation.

Who pays shipping charges for returns or exchanges to The Mount Depot.com?

Shipping charges for products returned to The Mount Depot.com for either exchange or refund will be paid by the customer.

Will I be charged for shipping costs if I return an order that qualified for free shipping?

Yes. If the product is returned and the order qualified for free shipping, the customer will be charged for the shipping costs incurred by The Mount Depot.com to ship the item. The shipping rate costs will be deducted from the customers refund.

If I exchange a product do I qualify for free shipping again if my original order qualified for free shipping?

No. If an original order qualified for free shipping, and a product exchange for equal or greater value is made, the customer will pay for all shipping charges incurred for the shipment to the customer and return to The Mount Depot.

How do I return or exchange a product?

Please contact The Mount Depot for an RMA number.

Return Merchandize Authorization (RMA) form is required for all returns and exchanges. Please read “How do I return an item?” in the Return and Canceled Order Policy section for guidelines on returning a product and information on how to receive a RMA number.

Shipping

Do I qualify for free ground shipping?
The free ground shipping offer applies to shipping within the domestic United States on a single order containing item(s) totaling $75.00 or more before sales tax (Illinois and Texas residents only pay sales tax). Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their respective prices.
Do you ship to my country?
The Mount Depot only ships within the United States.
What are my shipping charges?
The free ground shipping offer applies to shipping within the domestic United States on a single order containing item(s) totaling $75 or more before sales tax (Illinois and TX residents only pay sales tax).
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their respective prices.

Guarantees

Price Protection Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please review our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?
You only have to pay sales tax if the ship to address is located in Illinois and Texas.
I have a question on my charges.
Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service by emailing support@themountdepot.com for further assistance.
I need a copy of my receipt/invoice.
Click the “My Account” link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Approved credits usually appear approximately within 3-5 business days.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s). Special Order items (either noted on the website as a Special Order or via email by The Mount Depot) and bulk discounted purchases where special discounts are given will be charged in full once placing the order. Items noted as Pre-Order will be charged in full once the order is placed. The expected delivery date of some Pre-Order items can exceed the amount of time that The Mount Depot is allowed to capture funds for an authorized charge. Therefore, Pre-Order items are charged at the time of purchase. Please read the Return and Canceled Order Policy for information regarding restocking fees.

Buyer's Guide

RAM Mount Help

Ball size reference, letter preceding number:

RAM	mount or base of aluminum construction
RAP	mount or base of composite construction
SB	when included in RAP part numbers, this stands for a snap link
RAP-SB-XXX	snap link base or system, hard composite ball and socket, not rubber
RAP-B-XXX	accommodates or has B size ball
RAM-A-XXX	9/16″ diameter rubber ball. NOT commonly used.
RAM-B-XXX	1″ diameter rubber ball. Most common sized used for light devices.
RAM-XXX	1 1/2″ diameter rubber ball. Most common for marine applications.
RAM-D-XXX	2 1/4″ diameter rubber ball mount kit or component

Arm length reference, letter after number:

RAM-A-XXX-B	accommodates A size ball, B length arm or system
RAM-B-XXX-A	accommodates B size ball, A length arm or system
RAM-B-XXX	accommodates B size ball, standard length arm or system
RAM-B-XXX-C	accommodates B size ball, C length arm or system
RAM-XXX-B	accommodates C size ball, B length arm or system
RAM-XXX-D	accommodates C size ball, D length arm or system
RAM-D-XXX	accommodates D size ball, D length arm or system
RAM-D-XXX-C	accommodates D size ball, C length arm or system
RAM-D-XXX-E	accommodates D size ball, E length arm or system

RAM Balls are injection molded onto a marine grade aluminum post. The materials used to make the balls and/or posts may be varied to provide characteristics required for most applications.

WEIGHTS ARE FOR GUIDANCE ONLY:

A-Sized Ball Mounts	9/16″ Diameter Ball Size	MAX. WEIGHT 1 LB
B-Sized Ball Mounts	1.0″ Diameter Ball Size	MAX. WEIGHT 5 LBS. (Most Popular for GPS & Small Electronic Device.)
C-Sized Ball Mounts	1.5″ Diameter Ball Size	MAX. WEIGHT 10 LBS. (Most Popular for Marine Devices)
D-Sized Ball Mounts	2.25″ Diameter Ball Size	MAX. WEIGHT 15 LBS.
E-Sized Ball Mounts	3.38″ Diameter Ball Size	MAX. WEIGHT 20 LBS.

Ball size image options

NOTE: The C size 1 .5″ ball does not have a letter C following the RAM- prefix code, while all other sizes do require a letter.

RAM DOUBLE SOCKET ARM LENGTHS (OVERALL and SOCKET CENTER to SOCKET CENTER)

Product Number	Overall Length	Socket-To-Socket Length
RAM-B-201-A	2.38″	2″
RAM-B-201	3.6875″	3″
RAM-B-201-C	6.0″	5.1875″
RAM-201-B	3.5″	2.25″
RAM-201	5.625″	4.5″
RAM-201-D	9.125″	8.75″
RAM-D-201-C	5.0625″	3.1875″
RAM-D-201	8.375″	6.5625″
RAM-D-201-E	12.875″	11.1875″
RAM-E-201-D	7.25″	4.375″
RAM-E-201	12.625	9.875″

Getting It Right

When ordering a RAM mount system or additional components, it’s important that you understand the part number system. To help you understand the part number format used, we are providing the following example. It is four different sizes of a basic RAM mounting system including the corresponding arm, round base with ball.

RAM-D-101 & RAM-D-202 have 2.25″ balls (D size)
RAM-101 & RAM-202 have 1.5″ balls (C size)
RAM-B-101 & RAM-B-202 have 1″ balls (B size)
RAM-A-102 & RAM-A-238 have 9/16″ balls (A size)

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