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Order Status
Has my order shipped?
  Most small packages and items are shipped via USPS. Tracking information is sent using the email address provided during order placement and will be sent from STAMPS.COM with the tracking information provided.  NOTE: The Order Status will not show the tracking information generated by STAMPS.COM.


Orders shipped by FedEx will have a tracking number located on your Order Status. Click the "My Account / Order Status" link at the top right hand side of our site to check your Order Status.  You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

In Stock products as noted on the website are shipped within 24 hours of the next business day.  Out of stock products as noted on our website are normally shipped within 1-3 weeks, depending on manufacturer lead time and placement of the order with the manufacturer.  The Mount Depot will notify you if products become out of stock and will only process credit card payment upon order shipment.  Please see each individual product page for more information on product availability.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived by the shipping carrier.
  Orders are generally shipped by USPS or FedEx depending on size, weight, delivery method, etc.

Most small packages and items are shipped via USPS. Tracking information is sent using the email address provided during order placement and will be sent from STAMPS.COM with the tracking information provided. NOTE: The Order Status will not show the tracking information generated by STAMPS.COM.

FedEx shipped packages can be tracked by clicking the "My Account / Order Status" link at the top right hand side of our site to track your Order Status.  Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.  If your order shows a status of "delivered," please contact customer service by emailing support@themountdepot.com or calling (224)578-9162 for assistance.

If your item appears to be lost (delivery was never made by the carrier) shipping carriers may require up to 30 days to elapse from the time the shipment was sent before filing a claim or deeming the package lost. However, The Mount Depot will provide an advance replacement using ground delivery or the original delivery method selected if the package appears to be lost to minimize the inconvenience.

In the event an advance replacement needs to be sent The Mount Depot will need to authorize charges for the replacement items until the items are deemed unrecoverable by the shipping carrier. If the shipping carrier eventually delivers the lost shipment and The Mount Depot sends out a replacement, the customer will be required to send back the found shipment. The Mount Depot will pay for the return shipment.
My shipment is missing parts or items.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped.  If a factory sealed bag is missing parts contact RAM Mounts at (206) 763-8361 or email sales@ram-mount.com.  RAM Mounts will directly ship missing parts to the customer.  If an item is missing from the order please contact customer service by emailing support@themountdepot.com or calling (224) 578-9162 for assistance.
When will Out of Stock and Pre-Order items arrive?
  Out of Stock items normally ship within 1-3 weeks depending on when the replacement order was placed and manufacturer availability. In the rare event that an item is displayed on the website as "In Stock" and is actually "Out of Stock", The Mount Depot will notify you of the error by email using the email address used to place the order. All In Stock items will be shipped and the remaining item(s) shipped ground/parcel post by The Mount Depot at no additional charge.  The order may also be modified if desired.


Pre-Order items are new items, not currently available by the manufacturer, that The Mount Depot has on order. Shipping dates, if supplied by the manufacturer, will be provided on the products page and are ONLY AN ESTIMATE and are subject to change. The Mount Depot will charge a small fee to handle any split shipments if desired by the customer (i.e. ship In Stock parts now and Pre-Order parts later). Payment will be processed for Pre-Order items once the order is placed as the expected delivery date of some Pre-Order items can exceed the date we are allowed to capture funds on credit cards.