Return to Help Index
Return, Defective/Missing Parts and Canceled Order Policy
Defective Parts
  RAM Mounts will replace defective products that are defective upon shipment, per their policy with authorized dealer to ensure the customer is directly receiving the replacement part in an expedited manner.
To replace a defective part visit
Complete the form on the website and contact us if you have any questions. As of December 10, 2008, RAM Mounts (National Products Inc.), products offer a limited lifetime warranty. Please contact the manufacturer RAM Mount (National Products Inc.) for defective products or warranty information at (206)763-8361.
How do I return an item?
Return and Canceled Order Policy
Please read "What is the return and canceled order policy?" in the Return and Canceled Order Policy section for details regarding eligibility for product returns, restocking fee and associated costs.  
Must I request a RMA number and complete the RMA for a return?
Yes.  The Mount will not accept returns without a RMA number and completed form under any circumstance. 

How do I obtain a Return Material Authorization (RMA) number?
E-mail to obtain a RMA number.  The Mount will e-mail the customer a RMA number within 1-2 business days.

When must I return a product once I have the RMA number?
Once the RMA number is issued all product returns must be received by The Mount within 7 days after the 14 day return policy expires.  The Mount Depot will not accept product returns after this time period under any circumstances.
How must the returns be shipped back?
Products must be shipped back using a tracking number and it's recommended that they be insured for the purchase price of the product. The Mount will not refund accounts for returned orders that are lost or damaged by the shipping carrier under any circumstance.  Returned products must be new, unused, unopened, include all hardware, material, and packaging contents that were shipped with the original order shipment.  If possible, package the returned products using the box and packing material that came with your original order.
Where do I ship returns back to?
The RMA number will contain the return shipping address. 
How long will it take for my account to be credited?
The customer account will be refunded approximately within 3-5 business days. Once the return is processed The Mount will send an e-mail confirming the refund transaction.   Customers will be credited in the same form of the original payment minus shipping charges (if applicable) and restocking fee.  Please read "What is the return and canceled order policy?" 
Missing Parts
  RAM Mounts will replace missing parts and generally ship out missing parts the same day. Please contact The Mount Depot and we will have RAM ship out the missing parts. In the event a part was not packaged with your order The Mount Depot will ship out the missing part. The Mount Depot must be notified about missing parts within 7 days from the receipt of your shipment.
What is the return and canceled order policy?
Return and Canceled Order Policy
Can I return a product for refund or exchange purchased at The Mount Depot?
Yes. Products may be returned or exchanged within 14 days from receipt of your shipment. Products must be returned in new unused condition and include the original packaging contents.  All product returns and exchanges must follow the guidelines in the "How do I return an item?" Return and Canceled Order Policy section.

What is the restocking fee for normally stocked items?

Products may be returned or exchanged for items equal to or greater in value are not subject to a restocking fee within 14 days from delivery of your shipment. Products must be returned in new, unused condition and include the original packaging contents including hardware and instructions (if applicable).  Product returns without exchange are subject to a 10% restocking fee.  Products that were altered or modified in anyway, including cosmetic blemishes from the original received state can not be returned, no exceptions.  If a product is returned opened from the original factory sealed bag or without the packaging contents a restocking fee up to 15% may apply.  Products returned in opened bags or boxes may, but need not be, determined to be used.  Products that have been determined to be used or altered will be shipped back to the customer at their expense. If the items qualified for free shipping, shipping costs will be deducted from the returned amount.

What is the restocking fee for bulk quantity, special order or items that ship directly from the manufacturer?
A 25% restocking fee will apply to all items where a bulk quantity discount was provided (a price lower than listed on The Mount, special ordered items (items not listed on The Mount prior to ordering) and items listed as "Ships directly from the manufacturer". This is due to the restocking fee charged by the manufacturer to return items. A minimum payment of 50%, unless other arrangements are required, is due for all bulk quantity orders, special order items or items shipped directly from the manufacturer. In addition the customer will pay all incurred shipping costs, both ways, for returned items plus the restocking fee.

Why is there a restocking fee?

The restocking fee is charged due to the merchant fees (Visa, Mastecard, etc.) charged to The Mount Depot for transactions.  Merchant fees apply for initial transaction to receive money for the purchased goods by the merchant (Visa, Mastercard, etc)  and then a fee to credit the amount to the credit card for the returned goods. The merchant fees charged to The Mount Depot applies to both the transaction fee for the initial purchase and the transaction fee for the return.  These merchant fees charged to The Mount Depot are approximately 7% and the remaining 3% minimal fee is charged for administrative fees.  Restocking fees for special ordered items not carried by The Mount and bulk quantity orders are charged 20% due to the restocking fees charged to The Mount Depot by the manufacturer for returned items. 

What products are non-returnable?
Products that are non-returnable include items that have been altered and can not be resold or returned to the manufacturer. Items listed as closeout on The Mount are non-returnable.  Products found to be defective will be replaced by RAM Mounts (NATIONAL PRODUCTS, INC). Please read "I received my item and it's defective.  How do I get a replacement?" below.

Canceled in-stock products orders
The Mount will attempt to process canceled orders prior to the order being shipped. In the event the item is shipped, the customer will be responsible for all incurred shipping costs and a 10% restocking fee may apply.

What should I do if my product was damaged in shipping?
The Mount inspects all items prior to shipment. In the event the product is damaged in shipping please contact for customer service.  The Mount Depot will determine the fastest way to remedy the situation.

Who pays shipping charges for returns or exchanges to The Mount
Shipping charges for products returned to The Mount for either exchange or refund will be paid by the customer.

Will I be charged for shipping costs if I return an order that qualified for free shipping?
Yes. If the product is returned and the order qualified for free shipping, the customer will be charged for the shipping costs incurred by The Mount to ship the item. The shipping rate costs will be deducted from the customers refund.

If I exchange a product do I qualify for free shipping again if my original order qualified for free shipping?
No. If an original order qualified for free shipping, and a product exchange for equal or greater value is made, the customer will pay for all shipping charges incurred for the shipment to the customer and return to The Mount Depot.

How do I return or exchange a product?
Please contact The Mount Depot for an RMA number.  

Return Merchandize Authorization (RMA) form is required for all returns and exchanges. Please read "How do I return an item?" in the Return and Canceled Order Policy section for guidelines on returning a product and information on how to receive a RMA number.